Privacy Policy for Bastiseva

1. Information We Collect

We may collect and process the following types of information:

A. Personal Information:

• Contact Information: When you register on our site or make an inquiry, we may collect your name, email address, phone number, and postal address.
• Service Requests: We may collect details about the services you request (e.g., maid services, cooking, plumbing, electrical, tutoring, pest control, etc.), including location, preferred time, and special instructions.
• Payment Information: If you make a payment for our services, we collect your payment details (credit/debit card, bank details, etc.), though this information is processed through third-party payment processors.
• User Profile: If you create an account, we collect information to help us better serve you, including service history, preferences, and any communication between you and our service providers.

B. Non-Personal Information:

• Usage Data: We automatically collect information about your interaction with our website, such as your IP address, browser type, referring URL, pages viewed, time spent on the site, and interactions with our services.
• Cookies: We use cookies to enhance your experience on our site. Cookies are small text files that are placed on your device to help us provide a more personalized experience. You can disable cookies through your browser settings, but doing so may limit your use of certain features on our site.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To deliver the services you request, including maid, cook, driver, plumber, electrician, tutor, pest control, document help, etc.
• Communication: To contact you regarding your requests, updates on your service, promotional offers, and other important information related to our services.
• Improvement: To analyze usage patterns, improve our website, optimize the user experience, and develop new features.
• Security and Compliance: To ensure the security of our services, detect and prevent fraud, and comply with legal obligations.

3. Sharing of Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, IT support, marketing agencies) who assist us in delivering services to you. These providers are obligated to maintain the confidentiality of your information.
• Service Providers You Interact With: When you request a specific service (e.g., maid, plumber, tutor), we may share your information with the service provider responsible for fulfilling your request.
• Legal Compliance: We may disclose your information if required by law, to comply with a subpoena, or to protect the rights, property, and safety of Bastiseva, our users, or others.
• Business Transfers: If Bastiseva is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or alteration. We implement a variety of security measures, including encryption, firewalls, and secure servers. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements. If you delete your account, we may retain certain data to comply with legal obligations and business needs.

6. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not operated by us. These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the content or practices of third-party websites.

7. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information as soon as possible.

8. Your Rights and Choices

You have certain rights regarding your personal information, including the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to any inaccuracies in your personal information.
• Deletion: Request that we delete your personal information, subject to applicable laws and our retention obligations.
• Opt-out: You may opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the email or by contacting us directly.
• Cookies: You can manage your cookie preferences through your browser settings.

To exercise these rights, please contact us at Bastiseva@gmail.com.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes to this policy will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: Bastiseva@gmail.com
• Phone: +917895191482
• Address: Mohalla Kot Waala, Bugrasi, Bulandshahr, 203403 Utter Predash, India