Terms of Service - Bastiseva

These Terms of Service (the "Agreement") govern your use of the services provided by Bastiseva, including any services accessed through our website BASTISEVA (the "Site"). By accessing or using our Site and services, you agree to be bound by this Agreement. Please read it carefully.

1. Acceptance of Terms

By accessing or using Bastiseva, you agree to comply with and be bound by the terms and conditions outlined in this Agreement. If you do not agree with these terms, please do not use our services.

2. Services Provided

We offer the following services on our Site:

Maid Services
Cook Services
Driver Services
Plumber Services
Electrician Services
Tutor Services
Pest Control Services
Document Assistance Services
And other related services

These services are provided by Bastiseva or third-party service providers who have been vetted by us. We do not own or operate the individuals providing these services, but we facilitate the connection between users and service providers.

3. User Registration

To use our services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information if it changes. You are solely responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. Service Requests and Availability

When you request a service, you agree to provide accurate details, including location, timing, and any special requirements. Service providers will respond based on availability, and we cannot guarantee the availability of specific providers or service times.

5. Payment Terms

Service Fees: The fees for our services will be clearly communicated to you before you confirm your service request. All payments are made through secure third-party payment processors.

Payment Methods: We accept various payment methods, including credit/debit cards, net banking, and other online payment options.

Taxes: All applicable taxes, if any, will be added to your service charges based on your location.

6. User Obligations

As a user of our services, you agree to:

Provide accurate information when requesting services.
Cooperate with the service provider to ensure the services are provided effectively.
Ensure that your home or premises are safe and accessible for the service provider.
Pay all service charges promptly.
Not engage in any unlawful or harmful activity while using our services.

7. Service Provider Obligations

Service providers are responsible for:

Providing the requested services with reasonable skill and care.
Adhering to all applicable laws and regulations when performing their services.
Maintaining professionalism and courtesy while interacting with users.
Complying with the agreed-upon terms and timelines for the requested services.

8. User and Service Provider Relationship

While we facilitate the connection between users and service providers, we are not responsible for the actions, omissions, or conduct of any service provider. Users and service providers are independent parties, and any agreements or disputes between them are outside the scope of this Agreement.

9. Cancellations and Refunds

Cancellations: You may cancel a service request at any time before the service is provided. However, cancellations may be subject to a cancellation fee.

Refunds: Refunds are provided at the sole discretion of Bastiseva and are based on the specific circumstances, such as if the service was not provided satisfactorily or was canceled by the service provider.

10. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. By using our services, you consent to our collection, use, and processing of your personal data in accordance with our Privacy Policy.

11. Intellectual Property

All content on the Site, including text, images, logos, and graphics, is the property of Bastiseva and is protected by copyright laws. You may not use, reproduce, or distribute any content from the Site without prior written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Bastiseva will not be liable for any indirect, incidental, special, or consequential damages arising out of your use of our services. We do not guarantee the accuracy, quality, or reliability of any services provided by third-party service providers.

13. Indemnification

You agree to indemnify and hold harmless Bastiseva, its affiliates, employees, and service providers from any claims, damages, or liabilities arising out of your use of our services or violation of this Agreement.

14. Termination

We reserve the right to suspend or terminate your account and access to our services if we believe you have violated this Agreement or engaged in unlawful behavior. Upon termination, your access to the Site and services will be immediately revoked.

15. Governing Law

This Agreement will be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to this Agreement shall be resolved in the courts located in Bulandshahr, Uttar Pradesh.

16. Modifications to Terms of Service

We may update these Terms of Service from time to time. Any changes will be posted on this page, and the "Last Updated" date will be updated accordingly. By continuing to use our services, you agree to be bound by the updated terms.

Disclaimer: This Terms of Service document is a general template. You should customize it to your specific business model and jurisdiction. It is recommended to consult with a legal professional to ensure that your Terms of Service are comprehensive and legally compliant.